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Returns & Refund

Return policy

  • Conforming (proper quality) goods
  • Non-conforming (improper quality) goods
  • Defective, damaged parts
  • Refund methods

Conforming (proper quality) goods

We accept return of all conforming (proper quality) goods if these goods are of appropriate application characteristics and resalable condition (goods must be unused, in original packaging, include all tags and manuals).
You can return conforming (proper quality) goods within 1 year after you receive them. In case of return of conforming goods, only cost of goods will be refunded. Original delivery cost and cost of return shipping are not compensated.

Non-conforming (improper quality) goods

Return policy for non-conforming (improper quality) goods is considered on case-by-case basis.

Defective or damaged goods

If you receive defective or damaged product, you can return it to us and after the confirmation by our quality control department that part is defective or damaged by our fault, we will ship you new part for free and delivery cost of defective/damaged part will be covered by us and refunded. Please ask manager in private account about more details. Goods which are supplied in one set should be returned in one set as well.

Refund methods

  • to website account balance to use them for future orders;
  • to VISA or MasterCard, which was applied for order payment;
  • to PayPal account, which was applied for order payment.

Money will be refunded within 7 business days after we receive returned product and check its condition.

How to make refund?

Please use "Contact Us" form in the top right corner or write directly to our e-mail - inbox@f25.com - and we will provide all information needed.